Preface

The Stratus ActiveService Network Configuration Guide (R072) documents how to connect your ftServer system to the ActiveService Network (ASN).

Before you configure your system for ASN support, make sure that the system hardware, including an ASN modem (if ordered), has been set up according to instructions in your system documentation. If you need to attach a modem to an ftServer 2800, 4800, or 6800 system, see the Stratus ftServer 2800, 4800, and 6800 Systems: Installation Guide (R682).

This manual is intended for you if your company has a service contract with the CAC or an authorized Stratus service representative, and you must configure your ftServer system to:

  • Send alerts (call-home alarm messages) to the CAC or your authorized Stratus service representative through the ASN when unusual events occur on the system.
  • Enable the CAC or your authorized Stratus service representative to access the system through the ASN.

Revision Information

This guide is a revision. It describes how to use the new Stratus Customer Service Portal to configure the ASN for your system.

Notation Conventions

This document uses the notation conventions described in this section.

Warnings, Cautions, Notices, and Notes

Warnings, cautions, notices, and notes provide special information and have the following meanings:

Warning: A warning indicates a hazardous situation that, if not avoided, could result in death or serious injury.
Avertissement: Un avertissement indique une situation dangereuse qui, si pas évitée, pourrait entraîner la mort ou des blessures graves.
Caution: A caution indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
Mise En Garde: Une mise en garde indique une situation dangereuse qui, si pas évitée, pourrait entraîner des blessures mineures ou modérées.
Notice: A notice indicates information that, if not acted on, could result in damage to a system, hardware device, program, or data, but does not present a health or safety hazard.
Note: A note provides important information about the operation of an ftServer system or related equipment or software.

Typographical Conventions

The following typographical conventions are used in this manual:

  • The bold font emphasizes words in text or indicates text that you type, the name of a screen object, or the name of a programming element. For example:

Before handling or replacing system components, make sure that you are properly grounded by using a grounded wrist strap.

In the System Properties dialog box, click the Hardware tab.

Call the RegisterDeviceNotification function.

  • The italic font introduces new terms and indicates programming and command-line arguments that the user supplies. For example:

Many hardware components are customer-replaceable units (CRUs), which can be replaced on-site by system administrators with minimal training or tools.

copy filename1 filename2

Pass a pointer for the NotificationFilter parameter

  • The monospace font indicates sample program code and output, including message text. For example:
#include <iostream.h>


The operation completed successfully.

Getting Help

If you have a technical question about ftServer system hardware or software, try these online resources first:

  • Online documentation at the StrataDOC Web site. Stratus provides complimentary access to StrataDOC, an online-documentation service that enables you to view, search, download, and print customer documentation. You can access StrataDOC at the following Web site:

http://stratadoc.stratus.com

  • Online support from Stratus Customer Service. You can find the latest technical information about an ftServer system through online product support at the Customer Support Web site:

http://www.stratus.com/go/support

  • Online product support for Microsoft® products. Your primary source for support is the computer manufacturer who provided your software, or an authorized Microsoft Support Provider. You can also find the latest technical information about Microsoft Windows® and other Microsoft products through online product support at the Microsoft Help and Support Web site:

http://support.microsoft.com/

  • Online product support for Red Hat® Linux products. Your primary source for support is the manufacturer who provided your software, or Red Hat Global Support Services. You can also find the latest technical information about Red Hat Enterprise and Standard Linux through online product support at the Red Hat Support Web site:

http://www.redhat.com/apps/support/

  • Online product support for VMware vSphere® products. You can find the latest technical information about VMware vSphere through online product support at the VMware Support Web site:

http://www.vmware.com/support/

If you are unable to resolve your questions with the help available at these online sites, and the ftServer system is covered by a service agreement, please contact the Stratus Customer Assistance Center (CAC) or your authorized Stratus service representative. For information about how to contact the CAC, see the following Web site:

http://www.stratus.com/go/support/ftserver/location

Commenting on the Documentation

To provide corrections and suggestions on the documentation, send your comments in one of the following ways:

  • By clicking the site feedback link at the bottom of a Help topic. Information to identify the topic is supplied in the StrataDOC Web Site Feedback form.
  • By email to Comments@stratus.com. If it is possible, please include specific information about the documentation on which you are commenting:

- For a printed document or a document in PDF format, include the title and part number from the Notice page and the page numbers.

- For online documentation, include the Help subject and topic title.

This information will assist Stratus Information Development in making any needed changes to the ftServer system documentation. Your assistance is most appreciated.

Regulatory Notice

All regulatory notices are provided in the site planning guide for your system.